Help for every
step of service.
Practical guides for restaurant owners, waiters and guests. Fix common QR and login problems without changing the table card.
QR opens, but the
menu doesn't load?
A valid QR code still needs a published restaurant and an active table in Firestore.
Sign in as the restaurant owner
Open your dashboard publishing settings, not the public TAVORA homepage.
Confirm restaurant status
Verify your email. Select Published and then use Check & repair QR access.
Check the table
Open Tables & QR codes, confirm the table is active and assign a current waiter if service calls are required.
Test with the phone camera
Open the original QR link in a private browsing window, preferably on another device. The QR should remain the same after staff changes.
Everything guests and
teams ask most.
Does a guest need to install TAVORA?
No. Scanning opens a responsive website. Guest authentication may happen invisibly for service requests.
Will I need to print another QR when waiters change?
No. Each table is linked by its permanent ID. Owners simply update the assigned waiter in the dashboard.
Why can't the guest call a waiter?
Confirm the restaurant is published, the table is active, a waiter is assigned, the staff login is verified, and Firebase Anonymous sign-in is enabled. Staff must keep the workspace open to see web alerts.
Can customers pay a bill or tip online?
Live bill collection and verified in-app card payments are not active. A restaurant can configure an external Paystack tip page for an individual waiter; payment is settled outside TAVORA and requires manual reconciliation.
Why does the menu show an access error?
It may be unpublished, the public profile may need repair, or Firestore may reject the read. Use the owner’s QR readiness check to identify the next action.
Are restaurant logos and photos uploaded directly?
In the pilot, small images are compressed and saved with the restaurant's Firebase records. Large-scale dedicated image storage is planned.
Can loyalty points be redeemed now?
No. The restaurant can display planned loyalty settings, but real balances, earning and redemption require verified payment or purchase events.